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Return and refund policy
Refund and Return Policy for Ayan Gold Foods
Thank you for shopping with Ayan Gold Foods. We strive to provide you with the finest quality products and excellent service. However, we understand that there might be instances where you may wish to return or request a refund for your purchase. Please read our refund and return policy carefully to ensure a smooth and hassle-free experience.
1. Return & Refund Eligibility
As a food business, we understand the unique nature of our products and the importance of maintaining hygiene and safety standards. Our policy is designed to balance customer satisfaction with the protection of product integrity.
- Non-returnable Products:
- All food products are non-returnable and non-refundable once they have been delivered to you, due to hygiene and food safety regulations.
- We do not accept returns for any opened, partially used, or damaged products.
2. Damaged or Defective Products
If you receive a damaged or defective product, we will work with you to resolve the issue promptly. We ask that you inspect your order immediately upon delivery.
- Eligibility for a Refund or Replacement:
- If the product is damaged, defective, or incorrectly delivered, you are eligible for a refund or replacement.
- To be eligible for a refund or replacement, you must contact us within 48 hours of receiving the product. After this period, we cannot guarantee a resolution.
- Proof of Damage:
- You must provide photographic evidence of the damaged or defective product, including the packaging, and the product itself. This will help us process your claim quickly.
- Return Shipping:
- In the case of damaged or incorrect products, Ayan Gold Foods will bear the cost of return shipping. Please keep the original packaging intact when returning the items.
- Refund Processing:
- Once we receive the returned product, we will inspect it and issue a refund to your original payment method within 7-10 business days.
- For replacements, we will ship the new product as soon as possible.
3. Incorrect Order/Shipping Issues
If your order is not as described, contains missing items, or is not shipped correctly:
- Notification: Contact us within 48 hours of receiving the order for a resolution.
- Resolution: We will either:
- Ship the missing or correct items.
- Offer a full or partial refund, based on the issue.
Shipping issues such as incorrect addresses or delays caused by the carrier are outside our control, but we will assist you in tracking and resolving the issue.
4. Cancellation Policy
- Order Cancellations:
- You may cancel an order within 1 hour of placing it if it has not yet been processed or dispatched. After this period, cancellations will no longer be possible.
- Once an order is dispatched, it is treated as a completed transaction and cannot be canceled.
5. Refund Process
- Refunds will be processed to the original payment method used for the purchase.
- Processing Time:
- It typically takes 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Non-refundable Fees:
- Delivery fees, special packaging costs, or other non-product charges are non-refundable under any circumstances.
6. International Orders
If you have ordered from outside India (for international deliveries), the following rules apply:
- Customs and Duties: Ayan Gold Foods is not responsible for any customs duties, taxes, or additional fees that may be applied by the customs office in your country.
- International Refunds: Refunds for international orders are processed in the same manner as domestic orders, but international shipping costs are non-refundable.
7. How to Return or Request a Refund
To initiate a return, exchange, or refund, please follow these steps:
- Contact Us: Send us an email at support@ayangoldspices.in or call our customer support at 9420730979 within 48 hours of receiving the product.
- Provide Details:
- Order number
- Photographic evidence (if the product is damaged or defective)
- Description of the issue (damaged, defective, incorrect item, etc.)
- Return the Product: If applicable, we will provide instructions for returning the product.
8. Exceptions
- Products that have been used, opened, or consumed cannot be returned, even if they are defective.
- We do not accept returns or refunds for issues related to flavor preferences or allergic reactions unless the product is defective or mislabeled.
9. Changes to Policy
Ayan Gold Foods reserves the right to modify or update this return and refund policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top of the policy.
By placing an order with Ayan Gold Foods, you agree to the terms outlined in this Refund and Return Policy.
Contact Information:
If you have any further questions or require assistance, please contact us via:
- Email: support@ayangoldspices.in
- Phone: 9420730979
Thank you for choosing Ayan Gold Foods. We appreciate your business and are here to ensure your satisfaction with our products.